Book Direct Guarantee
Why Pay More? Book direct and save at Genting Hotel.
There are few guarantees in life, but our Best Rate Guarantee is one of the best! Stay with us at the heart of Resorts World and get the best rate available when you book direct.
Not only that but when you book direct you will receive a Genting Hotel VIP card and unlock exclusive discounts for you to enjoy during your stay:
15% off food & drink at Sky Bar & Restaurant
15% off food & drink at World Bar
15% off food & drink at Sports Bar*
10% off treatments at Santai Spa
Santai Spa VIP Discount
With your Genting Hotel VIP card you can enjoy 10% off treatments at our relaxing Santai Spa. Guided by your individual needs, each treatment incorporates our Wu Xing philosophy with ESPA’s award-winning product range and a number of ancient and contemporary techniques to leave your mind, body and soul feeling rebalanced and restored.
Dining Discounts
From pre-dinner cocktails or romantic meals to watching your team on the big screen, you can enjoy it all for less during your stay. With your Genting Hotel VIP card you'll receive 15% off food and drink at Sky Bar & Restaurant, World Bar and Sports Bar*.
Our Guarantee
Book your stay directly here through our website www.GentingHotel.co.uk or by calling us on 0121 273 1000
If within 24 hours of making your reservation, you find a lower rate for the same room type and reservation dates, simply raise a claim with us. If approved, we’ll refund you the difference.
Book Direct VIP Discount Terms & Conditions
- Book Direct VIP Discounts are available on stays from Monday, 25th March 2024
- Applies to: 10% off Spa treatments at the Santai Spa, 15% off food and Drink at the World Bar, 15% off food and Drink at the Sports Bar, 15% off food and drink at Sky Bar & Restaurant.
- *As Sports Bar is located inside Resorts World Casino it is strictly over 18s only and they operate a challenge 25 policy
- 10% off Santai Spa treatments only - does not apply to spa days or products
- To redeem these offers Genting Hotel VIP card must be shown at time of vist
- Not to be used in conjunction with other offers
- Genting Hotel VIP card only valid during the dates stated on the card
- Genting Hotel VIP card and these associated offers are only available to guests who have booked directly via the website www.GentingHotel.co.uk or by calling us on 0121 273 1000
- No cash alternative available
- Standard Genting Hotel and Santia Spa terms & conditions apply
Book Direct Terms & Conditions
If you find a qualifying lower price for the same accommodation within 24 hours after making your reservation, and if we verify your claim, we will honour the lower price. A qualifying lower price is a price you find through an alternative booking channel prior to making a reservation or within 24 hours after your booking. Prices will not qualify for the Best Rate Guarantee if they are for a different room type, include different elements, are not on the same dates or for the same number of guests, have different terms, or are for reservations made within 24 hours of arrival date.
Make a claim
To make a claim, simply email the below information to reservations@resortsworldbirmingham.co.uk within 24 hours of making your reservation, and we’ll do the rest!
Name
Email Address
Telephone Number
Details of claim