The answer to all your questions
If you have any questions, please take a look to see if they are listed below in our frequently asked questions list. If you can’t find what you are looking for please contact our team.
Genting Hotel and Santai Spa are now fully open. We look forward to welcoming you back again.
See the range of measures we’ve added to keep you safe here. These include round-the-clock cleaning in public areas, plenty of hand sanitiser, signage to help with social distancing and an 11 point deep clean routine for all hotel rooms, after which rooms are signed off and sealed so that no one else enters until you do. For your peace of mind, we are also using the latest technologies and the best cleaning products.
Standard rooms are our accommodation-only rooms with no added extras. The Superior Room includes the same accommodation but also a fully stocked mini-bar, free car parking, a robe and slippers, the option of a wake-up call, and a newspaper. The Superior Rooms also include spa access, subject to availability.
Guests can check-in from 3pm.
Spa access is available to guests staying in a Superior, Suite or Deluxe room during their opening hours (subject to availability) or to guests in Signature rooms 7am - 10am & 6pm - 9:45pm subject to availability. Due to the current capacity restrictions, the spa can get busy at peak times. Access is for 1hr 30mins, and to avoid disappointment, timeslots to access the facilities need to be booked on arrival at reception. Our team will be happy to help and answer any of your queries.
Access is available outside of the above hours, subject to availability for an additional charge of £15 for two hours. The spa can only be accessed after check-in and prior to check-out. Guests wishing to use the facilities after check-out will be charged £15 for an additional 60 minutes.
Breakfast is served 6.30am – 10am during the week and 7.00am – 10.30am on weekends. It is served in Sky By The Water and includes a full English-style breakfast and continental options. Dietary requirements can be accommodated upon request.
See their breakfast menu here.
An adult breakfast is £14.95 when pre-booked or £18 to walk in on the day.
Breakfast for children aged 5 -11 years old is £9.95
Children aged 0 - 4 years old receive breakfast for free.
If you have paid through a third party, you would need to get your invoice from them.
You will need:
Yes, a driver’s license or passport.
No, the reservation would need to stay under the name it is booked under.
All bookings must be made by guests of 18 years or over.
Extra beds are available for children aged 12 years and under and have a charge of £15.
We have three upgrade packages and plenty of finishing touches that you can add to your stay. Contact us at reception and we will arrange it from there. Please ensure that if it is a surprise, you make us aware to ensure everything runs smoothly.
You could email us directly or leave feedback on our TripAdvisor page. Please speak to reception on departure for a card.
If you’ve lost an item during your stay at the Genting Hotel, please report the item to our reception team and we’ll be in touch as soon as possible.
Yes, from Monday - Friday. The laundry would need to be brought down before 8am and returned later in the day, usually around 5pm.
Yes, just see one of our concierges and they will assist you further. Any luggage left with us is in a secure and monitored area.
Our reception team is available 24/7.
You can also reach our security team and be ensured that we have 24/7 monitoring for security and your protection.