Hotel Temporarily Closed

Now taking bookings!

Our gym and spa are now open. We hope to re-open to hotel guests from 17th May and as soon as the Government confirms this date we will update you. Bookings are now open from these dates including Spa Access Packages (available now) and treatments at Santai Spa (from 21st May).

As soon as we have any confirmed dates or more information we will share these with you.

If you have a question regarding a current booking with us, or if you would like to make a future booking, you can get in touch with our bookings team on 0121 273 1000
(Monday – Friday, 9am-5pm) or by emailing

Stay safe and we look forward to seeing you again.


Our Genting Guarantee

We can’t wait to welcome you back to another big warm welcome at Genting Hotel. Our guests’ happiness and safety have always been at the heart of what we do and now it is more important than ever.

It is our Genting guarantee to you that our safety and cleanliness procedures are carried out to the highest standard so that you can enjoy the same relaxing visit you remember with added peace of mind.

Reopening FAQs

​We know you’ll have some questions before you check-in. Some key FAQs are below and our team will be on hand to answer any questions you have during your booking or once you arrive.

I have a stay booked in December. Can I change my booking?

The team will be happy to move / cancel your reservation for you. They can be reached while we are closed on 0121 273 1000 (Mon - Fri, 9am - 5pm) or by email at

New Guidelines

Following the latest guidance from the government, only members of the same household / bubble can socialise indoors and face coverings are legally required while visiting all public areas of Resorts World. The latest government guidelines with further information can be found here.

Will I be able to access the gym and spa?

Our gym and pool area are now open. While we are in tier 3 our sauna and steam room remain closed.

Our team has been working hard to identify and implement the changes we need to make, so please bear with us as we finalise the last few details. We will not be offering any treatments for the coming months.

If I need to cancel a reservation suddenly, what can I do?

For added peace of mind, we have a flexible cancellation policy for our reopening period (17th August - 28th February) so if anything changes in your circumstances you can cancel up until 2pm on the day before you check in. Simply contact our reservations team and they will be happy to help.

Will breakfast be available?

​We’ll be serving breakfast in our award winning Sky By The Water restaurant. For extra safety and peace of mind we are temporarily changing our breakfast from a buffet to menu and table service. At busy times, to ensure social distancing at breakfast sittings, you may be asked to pre-book a breakfast timeslot at reception when you arrive. Alternatively, during these peak times there will be a room service breakfast available to be ordered to enjoy in your room.

Online Check-In for Pre-Paid Guests

If you have pre-paid for your hotel stay you can enjoy the benefits of a super swift, contactless check in. Simply download the app (Android here and Apple here), on the day of your stay, you’ll receive an email at around 11am from ‘Front Desk at Genting Hotel’ which will allow you to check in remotely. By 3pm you will receive your room number and mobile room key to the app on your phone. When you arrive there’s no need to go to reception, just head straight to your room, make sure your Bluetooth is enabled, hold your smartphone up to the door lock and enter the room ready to enjoy your stay.

Will room service be available?

​Yes, there will be room service available. More information will be available in your room once you check-in or a member of our team will be happy to help you. The room service menu is here.

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